At Engine No.2 we really appreciate how important it is to manage the security of private information well. We respect and value your personal information and we acknowledge that you trust us to manage it in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Statement explains how we will do that. In the text below we online how and why we collect your personal information: how you can get access to and correct any personal information that we hold about you: how we protect your personal information and what happens if we change this Privacy Statement in the future.
We know how boring the fine print can be, but we’d really appreciate it if you would read this Privacy Statement just so you can make the choices that are best for you.
So let’s start with the types of information that we collect about you
Engine No.2 may request information from you that we consider necessary to deliver our business services, improve our services to you or just to understand you, our valued customer, a lot better, so that we can fine tune our business offerings to you. We also request information from time to time that we need in order to comply with our own legal obligations, or just to communicate with you. This information includes, but may not be limited to, the following:
Name, Address, telephone numbers, street address, email address, details of your employment – like your job title and the name of your company, information about your business and how it works, the services and products you use and suppliers you work with, and any other items that you tell us about or agree that we may access from third parties in order to deliver advice and services to you.
Some of the ways we collect your information include
We collect this information a few different ways. This includes, but is not limited to, verbal advice from you (for example when you speak with one of our terrific staff members, or are in a coaching session) or in writing (a lot of the time this can be electronically, like in emails, but also includes hard and soft copy documents like surveys, contracts and workbooks). We might also obtain information about you from third parties, like for example other technology suppliers that you use, or referees or other advisors. Sometimes we will collect information from outside sources like marketing lists or public sources (like social networking sites like LinkedIn and Facebook).
So this happens in a few ways. When you signup to our email list, when you apply for a job with us, when you use one of our online workbooks, when you engage with our coaching services and talk about what you do, when you use our self service products or our members hub, you share you personal information with us and when you do, we collect it to tailor our services back to you.
A word about Cookies
We will only collect and use sensitive information with your consent and in accordance with applicable Australian laws
From time to time we might request that you provide us with personal information about other individuals in order to deliver our services to you. A good example of this is requesting the contact details of any other technology suppliers that you use who we might need to check in with or include in projects we deliver for you. If we do this, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about Engine No.2 Privacy Statement and how they can get a copy. We will look after their personal information just like we look after yours.
You have the right to withhold information
You don’t have to provide your personal information when we ask for it. If you choose to withhold requested information, we may be unable to provide you any products and/or services that depend on that information. This is especially the case if the collection of this information is required by law.
You have the right to opt out at any time
Engine No.2 may use your information to advise you of new products and services or any special offers we have. Whenever you receive these offers you will see that there is an ‘opt out’ or ‘unsubscribe’ option provided. You can change your notification preferences with us at any time by getting in contact with our Privacy Officer, go to the Contact page on this website to get in touch.
Holding your personal information
Once we have collected personal information we may hold it in electronic or hard copy formats. Sometimes we engage third parties to host electronic data (like SaaS solutions or Cloud server services) on our behalf. When this happens we make sure that security measures are in place to protect your information. This includes, but is not limited to, physical security like secure facilities and lockable filing cabinets and technological controls like firewalls, encryption, passwords and multi-factor authentication.
Sharing your personal information
From time to time, Engine No.2 uses a range of service providers to help us deliver fabulous services to you. This means that third parties sometimes have access to personal information that we hold. When this occurs we only give these parties secure access to specific information they need in order to perform a specific function. We require all third party suppliers who support us to maintain the same level of privacy and security as Engine No.2 and to keep all information confidential and not use it for any unauthorised purpose.
We do not routinely disclose personal information to any other third party. We may share non-personal, de-identified and aggregated information for our own research or promotional purposes. Under no circumstances will we sell your details to marketing agencies without your consent.
Where a service or product of ours is delivered by a partner organisation, we will give them information they require to provide you with that service or product.
Engine No.2 will not disclose or use any personal information about you without your consent unless we are required or authorised to do so by an Australian law, regulation, court order, subpoena or warrant.
In special circumstances (like for example if we sell our business), your information may be transferred as part of that sale.
Personal information disposal
Once your information is no longer required for any purpose, or no longer needs to be held for a compliance reason (a good example of this is your contact details on accounting records), we will take all reasonable steps to delete or permanently de-identify it.
How we secure your information
Engine No.2 may store your personal information in hard copy form in locked filing cabinet in our secure office spaces, or electronically, including on secure servers in controlled third party facilities. Where you are paying us online for our services, we ensure that payments are made through a secure gateway service. We retain details to allow us to verify transactions and customer details and to retain compliant accounting and legal records.
We will take all reasonable steps to project your data, however no internet transmissions are completely secure. So while we will act to protect your information we cannot warrant the security of information transmitted from you to us or vice versa.
How this Privacy Statement might change
Engine No.2 reserves the right to change this Privacy Statement at any time and notify you by positing an updated version of the Statement on our website. We encourage you to check back in from time to time, as the amended Statement will apply between us, whether or not we have given you specific notice of the change. Remember that Engine No.2 has no control over the privacy practices of sites that are linked to our website. So when you visit those other sites we would encourage you to read their privacy statements as well.
How you can make a privacy complaint
If you don’t think we are living up to our promise to you as outlined in this Privacy Statement, you can raise a query or complain by getting in contact with our Privacy officer, from the Contact Us page on this website. We will investigate your complaint or correction request and respond to you within 30 days .
If you are unhappy with the outcome of any query, you have the right to complain to the Office of the Australian Information Commissioners.
Last updated: February 2022